Last updated: August 21, 2026
This policy explains how quotes, deposits, and refunds work when you engage Haus Signature for renovation, interior design, or custom furniture and décor pieces.
Quotes are not final orders
Browsing our Catalog and requesting a quote does not create a binding order or charge you automatically. Every quote we send is an estimate based on the information available at the time; final pricing may be confirmed once we understand the full scope of your project (measurements, materials, finishes, and timeline).
Deposits and payments
For renovation and design projects, and for custom-made furniture or décor pieces, we typically require a deposit before work begins or an order is placed with our suppliers or workshop. The deposit amount and payment schedule will be detailed in your written quote or contract before any work starts.
Cancellations
If you cancel a project or order:
- Before work has started and before materials have been ordered on your behalf, we will refund your deposit in full, less any costs already incurred (such as design time already delivered).
- After materials have been ordered or custom fabrication has begun, your deposit may be partially or fully non-refundable, since custom pieces are made specifically for your project and cannot be resold. We will always tell you clearly, in your quote, which items are custom-made.
- For standard, non-customized items, we will do our best to accommodate a cancellation or exchange if the request is made promptly and the item has not yet shipped or been fabricated.
Refund process
If a refund is owed, we will process it back to your original payment method. Please allow a reasonable processing time for the refund to appear, as this can depend on your bank or card issuer.
Delivery, installation, or quality issues
If a delivered piece arrives damaged, defective, or materially different from what was agreed, please contact us within 7 days of delivery with photos and a description of the issue. We will work with you to repair, replace, or refund the affected item, as appropriate.
Changes to a project already in progress
Changes requested after work has started (for example, changing materials, finishes, or scope) may affect the price and timeline. We will confirm any changes and their cost impact with you in writing before proceeding.
How to request a cancellation or refund
To request a cancellation, exchange, or refund, please contact us at info@haus-signature.com or 305-330-7802 with your name and project or quote details, and we will guide you through the next steps.
Questions
If you have any questions about this policy, please reach out to us at info@haus-signature.com.